Biller Pride

The pride of our staff is reflected in the following biller-designed
list of characteristics of our company:

1. Billing Staff:

• Who get excited about serving and satisfying clients.
• Who want to keep learning new ideas and skills.
• Who enjoy working in a team environment.
• Who are courteous and professional with patients and office staff.
• Who receive above-average compensation, including incentive pay,
health insurance, pension plan, and 401(k) retirement plan.

2. Billing Managers:

• Who respect billers’ knowledge and goals.
• Who encourage input from billers on ways to improve operations.
• Who receive above-average compensation, including incentive pay,
health insurance, pension plan, and 401(k) retirement plan.

3. Equipment and Office Resources:

• Invests in the best software, hardware, and other equipment to make
billers’ jobs easier and more efficient.
• Provides comfortable work area.

4. Stability Through Growth:

• Provides opportunities for staff promotions and pay increases.
• Provides for growth through well-planned marketing activities.

5. Client Feedback:

• Frequently asks clients “How Are We Doing?”
• Responds quickly to client survey comments.

6. Compliance Program:

• Maintains full compliance with all laws and regulations.
• Performs quality control audits to ensure compliance.

7. Training:

• Provides up-to-date training for billers.

8. Pricing:

• Sets fees for clients at fair and reasonable levels.



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